Kern County Human Services Bakersfield at 100 East California Avenue, Bakersfield, CA 93307

Contacts

Address:
100 East California Avenue, Bakersfield, CA 93307
Get directions

Phone number:
+1 661-631-6000

Website:
kerncounty.com

Categories:
Establishment   Local government office  

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Reviews

• Stephanie Kilburger
  ★ ☆ ☆ ☆ ☆
  UPDATE
  
  Judith Gonzales messed our whole case up. First she had my household claim unearned income in which lowered our benefits (unbeknownst to us). She had us get on calworks but had me sign a child support payment against my fiance (we are still together with two beautiful children, and all of us were present at the office.) She claimed this is the only way. We come to find out by the employees at the child support payment center that what she did was illegal and there was no need to sign that paper since my fiance and I are still together and Judith full well knew this. So this caused a fiasco with the courts. Then we come to learn our medi-cal was taken away because we are on calworks. I suffer from a severe muscle disease that requires me to take a pill every 3-4 hours to stay alive and now because Judith pulled something to withdraw our insurance, I may be facing death. She has from the beginning jeoparized our case and has told us lies to our face. Every week something pops up and when she has called, has blamed me. She needs to be reprimanded and re-trained. She has even admitted multiple times to us that she does not know how to do a lot of things that even a rookie dhs casework would know. We found out all these complications 3 days ago.
  
  Previous Review:
  
  The wait is not long, however our worker does not seem to care for us. She actually had said to my husband and I, "I need to get you out of here so I can go to lunch." Not even being a minute in her office she had said this. Her mentor, Stephanie is the best though. I wish she was our case worker because I can tell she cared about our situation. Our case worker was even a little rude when she called me to tell me over 10x (not exaggerating, she actually did) that my husband and I need to submit these documents (out of nowhere) and email her them in order to get the cash aid by Thursday. I felt like she was trying to blame me for something. I have been recovering from my rare muscle disease flare up and been so very ill. Thursday came and nothing. She is not even in her office! She is only giving us the roundabout and it is nerve wrecking.

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